Privacy Policy

1. Introduction

iTools Advisory & Technology Pty Ltd, trading as AGENTIQ Security (ABN 67 648 999 731) (“we”, “us”, “our”), is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website agentiqsecurity.ai (“the Website”) or engage with our services.

We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information from you:

• Contact details: name, email address, phone number and company/organisation name
• Booking information: details provided when scheduling a consultation through our booking system
• Communication records: any correspondence or enquiries you send to us

2.2 Usage Data

We automatically collect certain information when you visit our Website, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited, time spent on pages and navigation paths
• Referring website or source
• Device type and screen resolution

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. For full details, please refer to our Cookie Policy.

3. How We Collect Information

We collect personal information through the following means:

• Calendly bookings: when you schedule a consultation or briefing through our integrated Calendly booking widget
• Website analytics: through cookies and analytics tools that track website usage patterns
• Contact forms and direct communication: when you email us or submit enquiries through any contact mechanism on the Website
• Third-party platforms: when you interact with us through LinkedIn or other professional networks

4. Purpose of Collection

We collect and use your personal information for the following purposes:

• Providing our services: to respond to your enquiries, schedule consultations and deliver our agentic AI solutions
• Communication: to correspond with you regarding your enquiries, bookings and our services
• Website improvement: to analyse usage patterns and improve the functionality, content and user experience of our Website
• Marketing: to send you information about our services, where you have consented or where we are otherwise permitted to do so
• Legal compliance: to comply with applicable laws, regulations and legal processes
• Security: to protect our Website, services and users from fraudulent, abusive or unlawful activity

5. Disclosure to Third Parties

We may share your personal information with the following categories of third parties:

• Service providers: including Calendly (for booking management), web hosting providers and analytics services that assist us in operating our Website and delivering our services
• Professional advisers: including lawyers, accountants and auditors where necessary
• Regulatory authorities: where required by law or in response to lawful requests by public authorities

We do not sell, rent or trade your personal information to any third party for marketing purposes.

6. Cross-Border Disclosure

Some of our third-party service providers are located outside Australia. In particular:

• Calendly is a United States-based service. When you book a consultation through our Website, your booking information (including name, email and any details you provide) is processed and stored by Calendly in the United States.

Before disclosing personal information to overseas recipients, we take reasonable steps to ensure they comply with the APPs or are subject to substantially similar privacy obligations.

7. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Our security measures include:

• Secure, encrypted connections (HTTPS/TLS) for all data transmitted through our Website
• Access controls limiting who within our organisation can access personal information
• Regular review of our information collection, storage and processing practices
• Selection of service providers with appropriate security practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

8. Access and Correction

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of any personal information that is inaccurate, out of date, incomplete, irrelevant or misleading

To request access to or correction of your personal information, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and, where applicable, within 30 days. We may need to verify your identity before processing your request.

In certain circumstances, we may refuse access or correction in accordance with the Privacy Act 1988. If we do, we will provide you with written reasons for the refusal.

9. How to Make a Complaint

If you believe we have breached the Australian Privacy Principles or have a concern about how we have handled your personal information, you may lodge a complaint by contacting us at:

Email: admin@itools.net.au
Post: PO Box 2055, Brighton Eventide QLD 4017

We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us:

iTools Advisory & Technology Pty Ltd T/A AGENTIQ Security
ABN 67 648 999 731
Email: admin@itools.net.au
Post: PO Box 2055, Brighton Eventide QLD 4017